Answer every customer on WhatsApp and email, from one desk
One shared desk for every customer conversation, whichever way it came in. Your team sees who said what, nobody answers the same message twice, and AI drafts each reply from your own documents.
What you can do with Customer Desk
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WhatsApp and email together
Link your own WhatsApp number by scanning a code, and your Gmail or Outlook support mailboxes. Every conversation lands in one list.
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Routed to the right team
Categories and rules hand each conversation to the team that should answer it, with a fallback team for every number.
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Replies drafted by AI
Each draft is written from your documents and price list — PDF, Word, text or even a photo of a printed sheet — and shows where it came from.
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In your customer's language
A customer who writes in Hindi, Hinglish, Punjabi, Gujarati, Tamil or Urdu gets a draft in the same language and script.
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You decide what goes out
Drafts are off until you switch them on, and auto-send stays off unless you allow it. Reply rules, written in plain words, set what may be answered and when.
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A copilot for your team
Staff can ask the AI about a conversation — what was promised, what to say next — without anything reaching the customer.
Who it is for
Customer Desk is for businesses whose customers write on WhatsApp and email — service companies, clinics, schools, shops, distributors and any team answering the same questions every day. It works with one number and one mailbox, or many.
It is part of the Growth plan. Every workspace starts on Team; ask for Growth from inside the app or talk to us.
Questions people ask
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Does the AI send messages on its own?
Only if you allow it. By default every draft waits for a person to send, edit or discard it, and you choose which questions, if any, may be answered straight away.
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Does it reply in Hindi?
Yes. Drafts follow the customer's own language and script — Hindi, Hinglish, Punjabi, Gujarati, Tamil, Urdu or English.
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Is this the official WhatsApp Business API?
No. You link your existing WhatsApp number by scanning a code, the same way you link WhatsApp on a computer.
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Which plan is it on?
Customer Desk is part of the Growth plan. Talk to us for a price, or ask for Growth from inside your workspace and our team switches it on.
Works well with
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Mail & Calendar
GrowthGmail and Outlook in one click, every mailbox you use in one inbox, and your Google and Outlook calendars in one week view.
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Leads
GrowthA simple sales pipeline. Leads from Facebook, Google and your website forms arrive on their own, each with a next step.
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Tasks
TeamEvery job with an owner and a due date. Raise work from WhatsApp or email and let reminders do the chasing.
Customer Desk is part of the Growth plan
Tell us your team size and we will send a price. Already on Team? Ask for Growth from inside your workspace and we switch it on for you.