Know your customers from your own bills
Customer 360 reads your bill-level sales and shows who your customers are, who is drifting away and how much they used to spend — then helps you build the audience and the coupon to win them back.
What you can do with Customer 360
-
Every customer, grouped
Profiles and segments such as loyal, at risk and hibernating, scored on how recently, how often and how much each customer buys.
-
See who is slipping
Watch customers move between segments over time, and see the rupees at risk from regulars who have stopped coming.
-
Store and area view
Customer health for each branch, a map of where customers live, and period-on-period sales comparisons.
-
Audiences and coupons
Build an audience, see its size and value, export it, and issue coupon codes in bulk that a billing counter can check and redeem.
-
A written daily brief
AI writes a short daily brief for leadership on what changed with your customers, and a reward simulator tests loyalty ideas on real purchase history.
Who it is for
Customer 360 is built for businesses that bill customers by phone number at one or many places — shops and chains, restaurants, salons and clinics. It needs your bill-level sales, so our team connects your data before it opens.
It is part of the Growth plan. Data Chat, for questions about the same data in plain words, comes with it.
Questions people ask
-
What data does it need?
Your bill-level sales with the customer's phone number. Our team connects it with you; the app opens once the data is in.
-
Does it send WhatsApp campaigns?
No. It builds the audience, the coupon codes and the message templates; you export the list and send through the channel you already use.
-
Is the churn score a prediction?
No. It is a clear rule on how recently, how often and how much each customer buys, so you can always see why someone is marked at risk.
-
Which plan is it on?
Customer 360 is part of the Growth plan. Talk to us for a price, or ask for Growth from inside your workspace and our team switches it on.
Works well with
-
Data Chat
GrowthAsk questions about your sales and customers in plain words, and get the answer as a table or chart. Reads your sales data.
-
Customer Desk
GrowthEvery customer conversation on WhatsApp and email in one place, routed to the right team, with AI-drafted replies nobody sends until you allow it.
-
Leads
GrowthA simple sales pipeline. Leads from Facebook, Google and your website forms arrive on their own, each with a next step.
Customer 360 is part of the Growth plan
It reads your sales data, so our team connects that with you first. Tell us what you use today and we will send a price.